Cancellation Policy

Dear Valued Client,

Twin Valley VHS is committed to providing all our patients with exceptional care in a timely manner. Due to the high demand for appointments and the shortage of DVMs across Canada, when a client cancels without giving advanced notice, it prevents another patient from being seen in the hospital. For this reason, Twin Valley VHS management has implemented a cancellation, late and no-show fee.

If a client must cancel their appointment, they must provide notice of 1 business day.  This allows the hospital to accommodate other patients who may require immediate care.

If 1 business day notice is not provided, the fees below will be applied to your account which must be paid in full before the next service or product can be provided or scheduled.

Cancellations:
Small Animal vaccines & medicals: $75 
Surgery: $100 
Herd Appointments: $200 
Individual large animal appointments: $100 
Lameness or Prepurchase exams: $200 

Late: 
In the event a pet parent arrives late to their appointment and cannot be seen by the veterinarian on the same day, they will be rescheduled for a future clinic visit, if available. Should this happen more than once in a calendar year, the $75.00 fee will apply. 

No-Shows: 
No Show appointments will be charged the same above cancellation fee.
If two (2) no-shows occur in a row or within a calendar year, the client will be required to pre-pay for the exam portion of any future appointments. 

We appreciate your support in our goal to serve as many patients as we can during this veterinary shortage, providing medical services to those are in need.

If you have any questions or concerns, please do not hesitate to contact our team.

Sincerely,

Twin Valley VHS Management